The Arabic Studio privacy policy

The Arabic Studio is an independent language and media service provider based in Zagazig, Egypt. We are responsible for the personal information described in this privacy policy when you contact us through this website or engage us for translation, localization, certified translation, audio or media work. We are not a government authority or its representative.

This privacy policy covers enquiries and projects across the website. A separate platform or project agreement may give additional details for a particular service.

The information depends on the service and how you contact us. You can ask about a project before sending sensitive material.

• Contact details, such as your name, business, email address, phone or WhatsApp number.
• Your brief: source and target languages, document type, intended recipient or audience, delivery requirements, deadlines and messages.
• Files and links you provide, including documents, scripts, recordings, images and other source material. A certified-translation request can include identity or family documents.
• Order and transaction details needed to administer an agreed payment; the applicable payment provider handles its payment process.

A visit can generate technical information such as the page requested, browser and device information, request or security logs, and campaign information in a link you used to reach us. These records help the website operate and help us understand enquiries where measurement is configured.

Different pages or services may use different settings. The cookies section below explains the approach to optional measurement. Do not include personal details in a campaign link when sending one to us.

We use the information to respond to enquiries, assess files and requirements, prepare a quote, coordinate production, deliver the agreed work, handle corrections and support an order. We also use limited operational records to maintain the website, prevent abuse and meet applicable record-keeping duties.

We do not treat a request for a quote as a request to receive unrelated marketing messages. If we propose a new use of material beyond the agreed project, we will address it separately.

Where a law asks us to identify a legal basis, taking steps you request before a contract or fulfilling an agreed service may apply to a quote and project. A legal obligation may apply to certain records, and a legitimate interest may apply to operating and securing the service. Consent may apply to optional measurement or communications where it is required.

The applicable basis depends on the information, purpose and law that applies to you. A consent choice can be withdrawn where consent is the basis; withdrawal does not undo processing that was lawful before it.

Uploaded files are sent when you submit a completed request. The website passes them to the enquiry workflow for review; they are not posted publicly by the request form. Only people and systems needed to assess or deliver the requested service should receive the relevant material, including assigned translators or reviewers.

A public sample, testimonial or case study using your material requires a separate permission or an agreement that covers that use. Contact us before sending sensitive files if an NDA, other confidentiality terms or a specific transfer method are needed.

Hosting, email, file transfer, production and payment providers may process information necessary for their role. Translators, reviewers, voice talent or other specialists may need access to the part of a project assigned to them. A receiving authority named in your brief does not automatically receive your files from us. We do not sell your personal information.

Our team is based in Egypt and supporting people or systems can be in other countries. Ask us about a particular location or transfer arrangement before work starts if it matters to your project.

The website may use browser storage and technical records for essential operation, security and performance. On our main website, optional Google Analytics, LinkedIn and OpenAI advertising measurement load only after you agree to the relevant category. You can accept, reject or customise your choice without preventing browsing, playing samples or requesting a service. A choice previously saved in this browser is respected on return visits. Some retained campaign pages use their existing regional controls.

Use Cookie preferences in the footer to review or change your choice. Withdrawing an active category reloads the page so its scripts no longer run. Your project documents and message content are not meant for analytics event parameters. You can also manage browser storage through your browser. Restricting essential storage can affect some features.

Retention depends on why the information was collected, the stage of the project, applicable legal or accounting duties, security needs and the terms agreed with you. We review information against those needs and remove or de-identify it when it is no longer required.

There is no single retention period for every enquiry or service. If a particular retention or deletion arrangement matters, contact us before sending material so it can be confirmed in writing.

We use operational and technical measures appropriate to the type of project to limit access and protect information in our workflows. No internet transmission or storage system can be promised absolute security. If you need a specified security standard or transfer method, raise it with the team before sharing the files.

Depending on the law that applies, you may be able to ask for access to your personal information, correction, deletion, a copy, restriction of use, or to object to some uses. Where processing depends on consent, you may withdraw it. Some records may still need to be kept for legal, security or contractual reasons.

Send your request to the contact below. We may need to verify that it relates to you before disclosing or changing information. You may also raise a concern with the relevant data protection authority where applicable.

Our services are intended for adults. A parent, guardian or authorized person may submit a child’s document, such as a birth certificate, for a legitimate project. Please send only the material needed for the request and let us know if additional handling requirements apply.

For privacy policy questions, file-handling requirements or information requests, use the contact details below. We may update this privacy policy as our services or practices change; the date at the top identifies the version shown here.